What is an early bird ticket?
Early Bird tickets (just $10) are on sale now and include fast entry, a token to vote for Melbourne’s best donut and a taster of the official festival beer.
Will tickets sell out?
The majority of DONUT FEST sessions will sell out. If in doubt, best to purchase your ticket as early as possible. There may be some available at the door if online sales do not sell out. Keep an eye out for updates on here and Facebook.
I’ve changed my mind. Can I get a refund?
Unfortunately refunds on tickets are unavailable. Please consider carefully before completing your ticket purchase. If you’re unable to use your tickets, they can be transferred to another person, provided that person also meets the age requirements of the ticket type.
Can people under 18 attend?
It is an all ages event. Children 12 and under gain free entry but you will still need to buy the free ticket. As there is alcohol at the event, you must be over 18 to purchase. Please bring a valid form of identification with you on the day just to be sure (Passport or driving license). DONUT FEST reserves the right to refuse admission to anyone unable to prove their age. No refunds will be provided in this occurrence.
Can I bring my dog?
Yes we love dogs but we take no responsibility for any incidents that occur during the event.
What do I need to bring with me to the event?
Please bring your ticket(s), either printed out or ready on email or your Eventbrite app (available on the App Store or Google Play), as well as photo ID for proof of age.
What happens when I get there?
On arrival, your ticket will be scanned and you’ll be given an Entry Keycard. This is your key to DONUT FEST, and you can load it up with money at the festival.
Please be prepared to show your valid ID if purchasing alcohol. Please note all bags are subject to inspection at any point during the event. Bottles, cans, glass, food, drink, alcohol, illicit drugs, illegal substances, fireworks, explosives or anything that can be used as a weapon cannot be brought into the festival.
How does this Keycard work?
DONUT FEST is a 100% cashless event. With no cash to handle, this helps our vendors and bar process transactions quickly, which means more time for you to enjoy the food and drinks. It acts like a debit card where you just tap and go at each stall. The money will be deducted immediately from your card and you will be able to see your remaining balance. The whole transaction takes less than 5 seconds.
How can I put money on the Keycard?
We have two Top Up stations at the venue where you can use money or eftpos to load money onto the Keycard. It is a super fast process (faster than withdrawing money out of an ATM!). There is a no transaction fee.
If I don’t use all my money, can I get a refund?
Donut never fear! Refund payments can be done online from Tuesday 22nd August (9am) to Friday 25th August (midnight). Refunds will then be processed from Monday 28th August (9am)and into your account. Just make sure you hang on to your DONUT FEST keycard as you’ll need the number printed on it to claim your refund. There is a transaction fee of $1 for online refund payments. If your remaining balance is less than $1, the refund option will not appear for your Keycard ID.
Visit our between these dates to arrange your refund.
Please note this only applies to Australian Bank Accounts only.
When do the bars close?
All bars serving alcohol will close 15 minutes before the advertised closing time of each DONUT FEST session.
What sort of behaviour is unacceptable?
DONUT FEST is a celebration of all things Donut. It will be a fun and festive atmosphere, so drunk and anti-social behaviour will not be accepted.
I’ve got a couple of other random questions, what should I do?
Easy. Drop us an email at email@example.com and we’ll get right back to you.